Effective Date: January 1, 2026

At Akimia, customer satisfaction is important to us. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Return Eligibility

You may request a return or exchange if:

• The item was purchased directly from Akimia

• The request is made within 7 days of delivery

• The item is unused, unworn, unwashed, and in its original condition

• Original tags, packaging, and invoices are intact

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Items purchased on sale or clearance

• Customized or made-to-order products

• Innerwear or items restricted for hygiene reasons

• Gift cards

3. Return Process

To initiate a return:

1. Email us at info.akimia@gmail.com within 7 days of delivery

2. Include your order number, reason for return, and clear photos of the item

3. Our team will review and provide return instructions

Unauthorized returns will not be accepted.

4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

• Akimia is not responsible for lost or damaged return shipments

5. Refunds

• Once the returned item is received and inspected, you will be notified of approval or rejection

• Approved refunds will be processed within 7–10 business days to the original payment method

• Shipping charges are non-refundable

6. Exchanges

• Exchanges are subject to product availability

• If the replacement item is unavailable, a refund or store credit may be offered

• Exchange shipping timelines may vary

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery

• Provide photos or videos showing the issue

• We will arrange a replacement or refund at no additional cost

8. Cancellations

• Orders can be canceled within 12 hours of placement

• Once an order is shipped, cancellations are not possible

9. Late or Missing Refunds

If you have not received your refund after the processing period:

• Check with your bank or payment provider

• Contact us for assistance if the issue persists

10. Policy Updates

Akimia reserves the right to update or modify this policy at any time. Changes will be effective upon posting on our website.

11. Contact Us

For questions related to returns or refunds, please contact us:

Akimia
B-82, 1st Floor Sector-64, Noida, Pincode-201301
Phone: 91 8920865567
Email: info.akimia@gmail.com